Contact Us
Customer Support
WhatsApp
We're here to help. Reach out any time with questions about orders, products, sizing or custom designs — a real member of the KAPOWNAILS team will get back to you.
Replies within 24 hoursMon–Fri, 9:00 AM–5:00 PM CSTWorldwide customers
Email Us
For order questions, returns, custom requests or wholesale enquiries, email us and we'll reply within one business day.
The fastest way to reach us — send a photo of your nails or a design you love and we'll answer straight away.
How Can We Help?
Order supportTracking, changes, delivery updates and order notes.
Sizing helpNot sure of your size? We'll help you measure.
Custom designsSend an inspiration image for a custom set.
CollaborationAmbassadors, wholesale and press enquiries.
Customer Service Hours
| Day | Hours (CST) |
|---|---|
| Monday – Friday | 9:00 AM – 5:00 PM |
| Saturday – Sunday | Closed — emails answered next business day |
Tip: include your order number and a photo with your message — it helps us resolve your request in a single reply.
Need help choosing a design?
Browse 150+ handmade press-on sets, or ask us for a personal recommendation.
Follow Along
See new designs, tutorials and customer sets on Instagram, Facebook and YouTube — all under @kapownails.