Returns & Refunds Policy

❤️ Our Happiness Guarantee

We stand behind every set of KAPOW press-on nails. If you're not completely nail-bitingly excited about your purchase, we'll make it right with our no-questions-asked return policy.

📦 How to Return Your Order

Step 1: Contact Our Nail Squad

Reach out within 15 days of delivery via:

• Email: liu20010103@gmail.com
• WhatsApp: +86 18638112931

Include your order number and whether you'd like a refund or exchange.

Step 2: Package Your Return

For eco-friendly returns:

• Use the original biodegradable packaging
• Ensure all nails are unused and in their original slots
• Include the original packing slip (we'll email a return label if needed)

Step 3: Send It Back

Drop your package at any postal service location. For US customers, we provide prepaid return labels.

💸 Refund Details

What Can Be Refunded

• Unused press-on nail sets in original condition
• Defective or damaged items (we'll cover return shipping)
• Wrong items received (our mistake - we'll fix it!)

What Can't Be Refunded

• Nails that have been applied, filed, or altered
• Custom-designed sets (unless defective)
• Final sale items (clearly marked during purchase)

Refund Methods & Timing

Payment Method	Refund Method	Processing Time
Credit/Debit Card	Original payment method	5-10 business days
PayPal	PayPal account	3-5 business days
Shop Pay	Original payment method	3-7 business days

🔄 Exchange Policy

Changed your mind about the style? Got the wrong size? We've got you covered!

How Exchanges Work

1. Contact us within 15 days of delivery
2. Specify what you'd like instead (include style name/number if possible)
3. We'll email you a prepaid return label (US customers)
4. Once we receive your return, we'll ship your new set within 2 business days

Exchange Options

• Size Exchange: Switch to smaller/larger sizes at no extra cost
• Style Exchange: Choose any set of equal value (price differences will be charged/refunded)
• Color Correction: If the color doesn't match our photos, we'll send a more accurate set

❓ Common Questions

What if I opened the package but didn't use the nails?

As long as the nails are completely unused and undamaged, we'll accept the return! Just make sure all pieces are accounted for.

Do I have to pay return shipping?

For US customers: No, we provide prepaid labels. International customers: We'll reimburse up to $5 USD for standard return shipping.

What if my nails arrived damaged?

Contact us immediately with photos! We'll send a replacement set right away - no need to return the damaged ones (we'll recycle them properly).

Can I exchange for a custom design?

Absolutely! Just note that custom sets may take 3-5 extra business days to create before shipping.