Returns & Refunds

Returns & Refunds

Your satisfaction is our priority. If something isn't right with your order, here's exactly how returns and refunds work — simple, fair and fast.

15-day return windowRefunds in 5–10 business daysUpdated October 2026

Eligibility for Returns

We accept returns for items that are unused, undamaged and in their original packaging. Customized orders and sale items are non-returnable unless there is a manufacturing defect.

Because every set is handmade to order, we can only accept returns in the condition above. If your order arrived damaged or incorrect, contact us first and we'll make it right.

How to Start a Return

  1. Contact us within 15 daysReach out by email or WhatsApp within 15 days of receiving your order.
  2. Send your detailsInclude your order number, the reason for the return, and photos if the item is damaged or incorrect.
  3. Wait for return instructionsOur customer service team will confirm your return and send the shipping instructions.

Refund Process

Once your return is received and inspected, we'll let you know whether your refund is approved. Approved refunds are processed within 5–10 business days using your original payment method.

Partial Refunds

A partial refund may be granted when items are not in their original condition, are missing parts, or were damaged through customer handling.

Exchanges

We don't currently offer direct exchanges. If you'd like a different design, start a return and place a new order — that way your new set goes into production straight away.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend a trackable shipping service so your return arrives safely.

Questions About a Return?

Something not right?

Send us a photo and your order number — we'll sort it out quickly.

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