Returns & Refunds

Returns & Refunds

Your satisfaction is our priority. Please read our returns and refunds policy carefully.

Eligibility for Returns

We accept returns only for items that are unused, undamaged, and in their original packaging. Customized orders or sale items are non-returnable unless there is a manufacturing defect.

Return Request Process

To initiate a return, please follow these steps:

  1. Contact us via Email or WhatsApp within 15 days of receiving your order.
  2. Provide your order number, reason for return, and photos if applicable.
  3. Wait for confirmation and return instructions from our customer service team.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–10 business days using the original payment method.

Partial Refunds

Partial refunds may be granted in cases where items are not in original condition, missing parts, or damaged due to customer handling.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please initiate a return and place a new order.

Shipping for Returns

Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure your return is received safely.

Contact for Returns & Refunds

Please contact us with any questions regarding returns or refunds. We are committed to ensuring your satisfaction!