💅 KAPOWNAILS Customer Guide & Brand Guarantee

Handcrafted Quality | Transparent Service | Trusted Worldwide

1. Brand Commitment

At KAPOWNAILS, we are dedicated to creating high-quality, eco-friendly, and reusable press-on nails. Each set is meticulously handcrafted by professional nail artists to ensure both aesthetic beauty and comfortable wear. Our mission is to deliver salon-level designs you can enjoy conveniently at home—safe, sustainable, and stylish.

Every KAPOWNAILS set is handmade with care, using non-toxic and cruelty-free materials for a professional finish you can trust.

2. Order & Production Time

• All products are handmade to order, ensuring perfect craftsmanship and freshness.
• Production typically takes 3–5 business days after your order is confirmed.
• You will receive an email confirmation once your order has shipped, including tracking details.

Please allow 3–5 business days for handcrafted production before shipment.

3. Shipping & Delivery

KAPOWNAILS provides multiple shipping options for customers worldwide:

Once your package ships, you will receive an email with a tracking number to follow your delivery. For any delays, damages, or lost items, please contact our customer service immediately.

Tracking numbers are sent via email after dispatch. Customs or regional delays may extend delivery time.

4. Eco Packaging & Quality Assurance

We care for both beauty and the planet. Every KAPOWNAILS order is packed using biodegradable or recyclable materials. Each set is securely sealed to prevent any damage during transit while minimizing environmental impact.

All products are carefully packed in eco-friendly materials to ensure safe, sustainable delivery.

5. Returns & Refund Policy

We want you to love your nails. If something isn’t right, we’re here to help.

Return Conditions:

• Items must be unused, in original packaging, and undamaged.
• Return requests must be made within 15 days of receiving the product.
• Custom-made or discounted items are not eligible for return.

Refund Process:

Once your return is received and inspected, refunds are processed within 5–10 business days back to your original payment method.

Contact for Returns:
📧 Email: liu20010103@gmail.com
💬 WhatsApp: +86 186 3811 2931

Returns are accepted within 15 days for unused items. Refunds will be issued after product verification.

6. Customer Service & Contact

• 📧 Email: liu20010103@gmail.com
• 💬 WhatsApp: +86 186 3811 2931
• 🕒 Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (CST)
• 📱 Official Socials: Instagram / Facebook / YouTube @kapownails

Our support team typically responds within 24 hours on business days. We’re always happy to assist with sizing or order questions.

7. Customer Confidence Guarantee

• ✅ 100% Handcrafted — Each set is uniquely made by skilled artists.
• ✅ Safe & Non-Toxic — Materials meet international safety standards.
• ✅ Reusable — Designed for multiple wears with proper care.
• ✅ Hassle-Free Refund — 15-day satisfaction guarantee.
• ✅ Quick Support — Replies within 24 hours.

Your satisfaction is our top priority. If you’re not happy with your purchase, we’ll make it right.

8. Helpful Tips Before Purchase

• Measure your nail sizes accurately before ordering.
• New customers can order a sample sizing kit for best fit.
• Inspect your package upon arrival and keep the original packaging.
• Store nails in a cool, dry place away from direct sunlight and humidity.

Proper measurement and care will ensure the best wearing experience.

9. Conclusion

At KAPOWNAILS, we believe beauty should never come at the cost of health or the environment. Through honest craftsmanship, transparent policies, and dedicated after-sales service, we strive to offer a trustworthy, enjoyable experience for every customer.

💖 KAPOWNAILS — Handcrafted Beauty, Made for You 💖