Returns & Refunds Policy

At KAPOWNAILS, we want every customer to enjoy a smooth and satisfying shopping experience. If for any reason you are not fully satisfied with your purchase, our return and refund policy provides you with clear guidelines and protection.

15-Day Refund Policy

We accept refund-only requests within 15 days of receiving your order under the following conditions:

• Products with confirmed quality issues (e.g., cracks, breakage, incorrect items).
• Orders that were damaged during shipping.
• Packages that were not delivered or marked as lost by the carrier.

30-Day Quality Guarantee

If a quality issue occurs after receiving your order, you are eligible for a refund within 30 days, provided that:

• The issue is directly related to craftsmanship or material quality.
• The product has not been excessively used or intentionally damaged.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for custom-made nails or used items. Please ensure your selection before placing your order.

How to Request a Refund

To process your refund request quickly, please contact us with the following:

• Your order number
• Clear photos or videos of the issue
• A brief description of the problem

Our support team will review your case within 24–48 hours and provide a resolution as soon as possible.

Thank you for choosing KAPOWNAILS. Your satisfaction and trust are our top priorities.