Kapownails Customer Guide & Brand Guarantee

Handcrafted Quality | Transparent Service | Trusted Worldwide

1. Brand Commitment

At KAPOWNAILS, we are dedicated to creating high-quality, eco-friendly, and reusable press-on nails. Each set is meticulously handcrafted by professional nail artists to ensure both aesthetic beauty and comfortable wear. Our mission is to deliver salon-level designs you can enjoy conveniently at home—safe, sustainable, and stylish.

Every KAPOWNAILS set is handmade with care, using non-toxic and cruelty-free materials for a professional finish you can trust.

2. Order & Production Time

  • All products are handmade to order, ensuring perfect craftsmanship and freshness.
  • Production typically takes 3–5 business days after your order is confirmed.
  • You will receive an email confirmation once your order has shipped, including tracking details.

Please allow 3–5 business days for handcrafted production before shipment.

3. Shipping & Delivery

KAPOWNAILS provides multiple shipping options for customers worldwide:

Shipping Method Estimated Delivery Shipping Fee
Standard Shipping 8–15 business days Free over order threshold

Once your package ships, you will receive an email with a tracking number to follow your delivery. For any delays, damages, or lost items, please contact our customer service immediately.

Tracking numbers are sent via email after dispatch. Customs or regional delays may extend delivery time.

4. Customer Service & Contact

  • 📧 Email: official@kapownails.com
  • 💬 WhatsApp: +86 186 3811 2931
  • 🕒 Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (CST)
  • 📱 Official Socials: Instagram / Facebook / YouTube @kapownails

Our support team typically responds within 24 hours on business days. We’re always happy to assist with sizing or order questions.

5. Customer Confidence Guarantee

  • ✅ 100% Handcrafted — Each set is uniquely made by skilled artists.
  • ✅ Safe & Non-Toxic — Materials meet international safety standards.
  • ✅ Reusable — Designed for multiple wears with proper care.
  • ✅ Hassle-Free Refund — 15-day satisfaction guarantee.
  • ✅ Quick Support — Replies within 24 hours.

Your satisfaction is our top priority. If you’re not happy with your purchase, we’ll make it right.

💖 KAPOWNAILS — Handcrafted Beauty, Made for You 💖